If humans are involved, it’s never going to be simple and straightforward #horstmans-laws.5

(This is a series of reflections on Horstman’s Laws)
Systems are great. They help us to be clear in our own heads, teams, organisations. They stop things falling through the cracks.
Well, not really.
Something’s will always fall through the cracks. Something’s will always get missed, passed by, lost. Why? People. That’s why. People are not simple, and people are valuable.
See, it’s actually our view that people are valuable that means we can be “ok” when they don’t fit the system.
Stay cool. Listen to how they are different and just accept that people, as they have from the beginning, make things messy.