Why you should verbalise what other people are thinking…

It’s what makes the “awkward” call so good… It says out loud what people feel – awkward.
If the people you’re speaking to are feeling shy, say, “I can imagine you might be feeling shy right now…” If they’re feeling bold, “feel like you can take on the world, heh!?!” If they’re feeling sad or depressed, name the feeling they’re struggling with.
This helps both them and you.
They get someone who understands them, who’s willing to empathise with them.
You get confirmation of what you think, and thus a platform to infect and influence them with God’s word.