Many decisions in Christian leadership are tricky. This is especially so when the information you have to make those decisions includes sin and maturity issues.
Why? Because for people to understand the leadership’s decision, they would have to be given access to information they don’t need to know, information that is inappropriate they know. You’d have to gossip to them. Then they’d understand. They wouldn’t be angry about your decision then.
But if you’re not going to gossip (and you shouldn’t!!) then the only other option is to be content that people a) won’t understand, and b) might not be happy with your decision.
All you can do is ask them to trust you (and the team of people you have entrusted that info to) that you’ve made the best decision with the information you have – not the information they have.