feedback
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Valuable feedback is specific feedback
The very same pastors who feel sceptical when people say, “that was a lovely sermon”, are often guilty of offering the same vague feedback to others. Valuable feedback is specific feedback. Whether it’s positive feedback or negative is be site… Continue reading
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The best feedback you can get… “it seemed a bit weird”
Like the tip of an ice-berg, the feedback that you (or something you did) seemed a “bit weird” is some of the best feedback you can get. Why? Because it reveals that you and your listener were on a very… Continue reading
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Ignore anonymous feedback
Feedback is good. Even when its critical, hard to hear, ill-informed, or just wrong. But feedback is bad when its anonymous because feedback – no matter how critical it may be – is relational. Its my opinion about you, but… Continue reading
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Be careful giving feedback to people who don’t report to you
At one level, I think we all need to get better at giving specific, regular, behaviour based, feedback. But, we need to be careful that on doing so, we don’t undermine our peers, by encouraging their people to do things… Continue reading
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What to say when you’re told that “some people” are unhappy…
He asks you over to the side of the room for a quite chat. With grave concerns in his eyes, he tells you that “some people” (or worse, “lots of people”) have expressed some discontent about something you’ve said or done. How… Continue reading
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Feedback Cards… unless you’ve got a better idea?
So… feedback cards. Some people love them, others hate them. Here’s some principles: They don’t work on their own. You need to communicate clearly about them, again and again. They don’t get filled out without a bit of social urging…… Continue reading
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The mathematics of normal complaints
A common experience among growing churches is they experience a growing number of complaints from “within”. This is often given as anecdotal evidence that larger churches don’t work in australia. However, there’s some simple reasons for this. Consider how often… Continue reading
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Some feedback tricks are just destructive
Have you heard the feedback trick, “Sandwich negative feedback between two positive pieces of feedback”? But what usually happens? They hear the first comment with suspicion, thinking “What’s coming that’s so bad you need to butter me up first?”. And… Continue reading
MINISTRY PRINCIPLES & PRAGMATICS 