Some Christians just want quality for quality’s sake, or they think we need to match the world around us. Some Christians are wary of quality because they think its about manipulating feelings and that its all smoke a mirrors. But the true motivation for Christians and churches doing things well is love.

Doing things with a high degree of quality is part of making sure people don’t fall through the cracks. If you don’t welcome people to church “well” (read “with a certain degree of quality”) they won’t know how to connect. If you don’t run the Sunday meeting well, they won’t know what’s going on. If you don’t ask for feedback cards or follow them up, or run evangelistic courses well, people will fall through the cracks.

But some people will say something like, “But you don’t need to exert effort to make these things quality, you don’t need to create quality systems and programs… The Christians at church can do a quality job just on their own. You don’t need feedback cards if the individuals are just loving the new people.”

Yep, and who’s going to train them to do a quality job?

And who’s going to oversee that, when 30% of your congregation is new? Surely they need to do a quality job?

Can you see how that same love that starts with wanting to look after people, as the number of people grow and the number of people to love grows, requires and motivates love-fuelled quality in Christian ministry?